Q&A

The SSID of the service is “iTaichung”. Users can register and access to internet through this free WiFi service at any hotspots with logo displayed in Taichung city.
Each user has to enter an account and password to login iTaichung free WiFi service. An account can be registered online on the iTaichung WiFi website (https://itaichung.taichung.gov.tw) by providing a mobile phone number. Based on the principle of resource sharing, the system will automatically direct to the iTaiwan account application page when you apply for an account.
The WiFi hotspots are primarily available in New Taichung City Hall, Yang Ming Building, the Taichung State Government, District offices, Household offices, Land offices, Cultural centers, libraries, and cultural & educational facilities. Citizens are able to search for the SSID “iTaichung” and login via iTaichung account. As these hotspots are located in the indoor public area of government offices, citizens can identify the availability of the iTaichung service through the logo posted at the entrance of government organizations and agencies. By entering government offices with this logo (places with better signal response), citizens can enjoy the iTaichung service. For more information, please go to "Hotspot Search" on this website.
Since the service is made available in the indoor public areas, in consideration of power supply and site service, the service hours of iTaichung coincide with the office hours of these public areas.
Please enable the Wi-Fi function on your mobile phone or laptop, search for the SSID "iTaichung" and confirm to connect to iTaichung. When opening the browser, it will automatically go to a login page. Please enter your mobile phone number and password, and then click "Login" to enjoy the free internet service.
iTaichung has established a two-way user account roaming mechanism with iTaiwan. Users having any of these mentioned accounts can connect to the internet on iTaichung and iTaiwan.
iTaichung WiFi service only enable citizens who hold a mobile phone number to register at the website.
If you are a foreign visitor and would like to use iTaichung service, you can present your passport or entry permit (for Mainland China residents) at a Travel Service Center located at any major airports, train stations or mass rapid transit (MRT) stations in Taiwan. After the service personnel applies for an account number for you, you can use it to free access the Internet at any major indoor public areas in Taiwan. Information on Travel Service Centers is as follows:
1. Travel Service Center, Tourism Bureau Located at Taiwan Taoyuan International Airport, Kaohsiung International Airport and Travel Service Center, Tourism Bureau. Detailed information.
2. County and City Visitor Centers Located at Taipei Songshan International Airport, major mass rapid transit (MRT) stations in Taipei, Taipei Main Station, major airports and train stations in counties and cities, and High Speed Rail stations. Detailed information.
You can use the “Account Management” of iTaichung official website and then click Forgot Password/Change Password/Change e-mail according to the operation procedure.
This iTaichung WiFi service is based on shared bandwidth, which varies according to number of users, anticipating the users can use 5M bandwidth for basic wireless Internet access, mainly to provide the public with basic WiFi service and to satisfy the temporary internet access needs of users either outdoors of conducting business at a government office. Citizens can conveniently check and send e-mails in their spare time and browse websites as well. This bandwidth range can meet the demands of the basic and frequently used networking services mentioned above. Citizens wishing to download a large amount of multimedia data or files should subscribe to a commercial WiFi service.
iTaichung service is mainly to provide fixed-point wireless Internet access, which can be used free of charge in certain areas. The unlimited 3G data service is on mobile network. In this way, users can move in any place with mobile phone signals and simultaneously access the Internet, along with the relevant fees. Although both can provide wireless Internet access service, it depends on the individual user’s need.
You can delete your registered iTaichung account by visiting iTaichung official website (https://itaichung.taichung.gov.tw) and clicking “Account Management”/“Delete Account”, then your personal data will be removed from the iTaichung system and the service is terminated. To ensure the stability of iTaichung registration service, you will not be able to re-register your original account in three months after you delete your account. Please think carefully before you decide to delete your account.
Please make sure Short Message Service (SMS) is available on the mobile phone while registering. A mobile phone number is allowed for an account only.
In general, as the iTaichung hotspots are built with WiFi technology, the best signal reception is within a 20m radius from each access point. However, signals are subject to attenuation as a result of indoor barriers. Therefore, it is recommended that users access the service near the logo(places with the best signal reception).
If you have problems while using iTaichung, please contact our 24-hour free customer service line 0800-081-051. Our service staff will help you to solve your problems.
Citizens can enjoy wireless broadband networking by connecting to a WiFi AP. However, the effect of electromagnetic fields (EMF) on human health is a public concern. Based on the low-power radio-frequency specifications announced by the International Commission on Non-Ionizing Radiation Protection (ICNIRP), the Environmental Protection Administration (EPA) suggests that EMF power should be lower than 1 microwatt/cm2 (1,000μW/cm2 or 10,000,000μW/m2). The National Communications Council (NCC) measured the EMF power of WiFi APs in June 2008. The result was 0.000000379 microwatt/cm2, which is far lower than the suggested value announced by the EPA. The Department of Environmental Protection (DEP) of the Taipei City Government has also requested service providers measure the EMF power of their AP locations. According to the conclusions of the "Electromagnetic fields and public health: Base stations and wireless technologies" (WHO, May 2006, FS304), 'there is no convincing scientific evidence that the weak RF signals from wireless networks cause adverse health effects.'